MaxCasino Privacy Policy

Information We Collect

When you set up an account, we collect personal information such as your name, email address, phone number, date of birth, and home address. We also record payment details, your transaction history, and gameplay activity to process your requests and keep our records up to date.

We automatically gather technical information such as your IP address, browser type, device details, and how you use our website. This allows us to enhance our services and identify any potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and offer customer support. Your details also assist us in meeting legal obligations and helping to prevent fraud or money laundering.

We may provide you with account updates, promotional offers, and service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review how the site is used to recommend games and features that suit your preferences.

Data Security

Your information is safeguarded with industry-standard encryption protocols, such as TLS 1.2 or above. All sensitive data remains encrypted both while being transmitted and when stored.

Our systems are regularly audited and updated to maintain security. Access to personal information is limited to authorised staff, all of whom are required to observe confidentiality.

We keep a close watch on our platform at all times for any suspicious activity or unauthorised access attempts. Should we identify a security issue, we will inform affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when it is necessary to deliver our services or to meet legal requirements.

We collaborate with reputable payment providers to process transactions securely. These partners receive only the information necessary to carry out their services.

Government authorities may request user data as part of official investigations. We respond to valid legal requests while working to safeguard your rights wherever possible.

Your Rights

You can access, update, or remove your personal information at any time. Please contact our support team if you wish to make any changes.

You can ask for a copy of all the information we have about you. We’ll send this to you in a readable format within 30 days.

You have the right to object to specific data processing activities or ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing.

If you’d like to close your account, we’ll remove your personal data once any outstanding transactions have been settled and all necessary retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies help us understand how visitors interact with our platform. We use this information to enhance navigation and improve features.

You can adjust your cookie preferences in your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We utilise third-party analytics and marketing tools to enhance our services. These providers follow their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We hold your personal information for as long as your account is active. Once your account is closed, we retain certain records to meet legal and regulatory obligations.

Transaction records are retained for seven years to comply with anti-money laundering rules. Your gaming history is maintained in line with licensing obligations.

International Transfers

Your data may be transferred to servers based outside your country of residence. We take suitable precautions to safeguard your information during these transfers.

We adhere to relevant data protection standards, no matter where your information is handled.

Children's Privacy

Our services are designed for individuals aged 18 and over. We do not knowingly collect personal information from anyone under this age.

If we find that someone underage has supplied personal details, we will promptly remove this information and close the account.

Changes to This Policy

We may occasionally update this Privacy Policy to reflect any changes in our practices or applicable requirements. If we make any significant updates, we will let you know by email or through an announcement on our website.

The date of the most recent update can be found at the top of this policy. We recommend checking it regularly to stay up to date with how we look after your information.